Last updated: 1 September 2026

PRIVACY POLICY

Liberate by Julie Chal is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how Liberate by Julie Chal collects, uses, stores and discloses personal information in connection with this website and the professional services provided by Julinder (Julie) Chal.

PERSONAL INFORMATION WE MAY COLLECT

Depending on how you interact with Liberate by Julie Chal, information collected may include:

• Your name, email address, telephone number and other contact details

• Your age or date of birth where relevant

• Your address or physical location where required for online sessions

• Emergency contact details

• Appointment and booking information

• Payment and transaction information

• Information provided through consultation, intake or assessment forms

• Information you choose to provide during therapy, hypnotherapy or coaching sessions

• Relevant health, medical, emotional or psychological information

• Communications between you and Liberate by Julie Chal

• Professional and session notes

• Feedback, enquiries or other information you choose to provide

Some of this information may be considered sensitive or health information under Australian privacy law and is handled with additional care.

HOW YOUR INFORMATION IS COLLECTED

Personal information is generally collected directly from you when you:

• Visit or interact with this website

• Submit an enquiry or contact form

• Subscribe to emails or other communications

• Book a consultation or appointment

• Complete an intake form, questionnaire or Client Services Agreement

• Purchase a program, service or digital product

• Participate in therapy, hypnotherapy or coaching

• Communicate by email, text, telephone, video call or another agreed method

Information may also be collected from another person or healthcare professional where you have provided consent, or where collection is otherwise permitted or required by law.

WHY YOUR INFORMATION IS COLLECTED

Your information may be collected, held and used to:

• Respond to enquiries

• Assess whether services may be appropriate for you

• Provide therapy, hypnotherapy, coaching or other professional services

• Manage bookings, appointments and payments

• Prepare for and maintain continuity between sessions

• Communicate with you regarding your services or program

• Maintain appropriate professional and business records

• Provide resources, recordings or other materials included in your service

• Improve services and business operations

• Meet legal, insurance, professional or regulatory obligations

• Protect the safety of clients and others where necessary

Only information reasonably necessary for the services being provided or the operation of the business will be collected.

HEALTH AND SENSITIVE INFORMATION

Information relating to your physical, emotional or psychological health may be collected where it is relevant to assessing suitability, understanding your presenting concerns or providing professional services.

Health and other sensitive information will generally only be collected with your consent or where collection is otherwise authorised or required by law.

Health information will not be used for direct marketing without your specific consent.

SESSION NOTES AND TECHNOLOGY

Brief professional notes may be maintained to support continuity of care, progress tracking and professional practice.

Where applicable, online platforms or other technology used in providing services may generate automated or AI-assisted summaries, recaps, transcripts or notes.

Where these features are used, they are intended to support professional record keeping and continuity of service. They are not considered a substitute for Julie's professional judgement and may not always provide a complete or perfectly accurate account of a session.

Information generated or retained through these systems will be treated as confidential personal information.

Sessions are not routinely audio or video recorded. Any intentional recording of a session will only occur with your knowledge and agreement.

STORAGE AND SECURITY

Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically using reputable third-party providers that support areas such as:

• Website hosting

• Appointment scheduling

• Forms and questionnaires

• Email and communications

• Video conferencing

• Payment processing

• Cloud storage

• Business and client administration

Where physical records are maintained, reasonable steps are also taken to keep them secure.

No method of electronic storage or internet transmission can be guaranteed to be completely secure. However, reasonable safeguards are used to protect the information held.

THIRD-PARTY SERVICE PROVIDERS

Liberate by Julie Chal uses third-party technology and service providers to operate the business and provide services.

Personal information may be processed, stored or made accessible through these providers where reasonably necessary for services such as bookings, payments, communications, video appointments, website operations and secure data storage.

Only information reasonably necessary for the relevant service will be provided or made accessible.

Third-party providers may operate or store information outside Australia. As a result, personal information may in some circumstances be processed or stored in overseas jurisdictions.

DISCLOSURE OF PERSONAL INFORMATION

Your personal information will not be sold.

Information may be disclosed where:

• You have given consent

• Disclosure is reasonably necessary to provide the service you have requested

• A professional or healthcare provider requires information and you have authorised the disclosure

• Disclosure is required or authorised by law

• A court, tribunal or government authority lawfully requires the information

• There is a serious threat to your life, health or safety or that of another person and disclosure is permitted by law

• There are circumstances involving a child or vulnerable person in which disclosure is legally required

• A third-party service provider requires access to information in order to provide an authorised business service

Where information is shared for professional consultation or supervision, reasonable steps will be taken to remove identifying information unless identification is necessary and appropriately authorised.

MARKETING COMMUNICATIONS

If you subscribe to receive marketing emails, resources or updates from Liberate by Julie Chal, your contact information may be used to send those communications.

You may unsubscribe at any time using the unsubscribe option included in marketing emails or by contacting Liberate by Julie Chal.

Health or sensitive information obtained through the provision of professional services will not be used for direct marketing without your specific consent.

Where anonymised or de-identified feedback or information is used for educational, informational or marketing purposes, reasonable steps will be taken to ensure that you cannot reasonably be identified.

Any use of your name, photograph, video, identifiable testimonial or other information that identifies you will require your express consent.

WEBSITE DATA AND COOKIES

This website may automatically collect limited technical information when you visit, such as:

• IP address

• Browser and device information

• Pages visited

• Date and time of access

• General website usage information

Cookies and similar technologies may also be used to operate the website, understand how visitors use it and measure website or advertising performance.

You can control or disable cookies through your browser settings, although doing so may affect some website functionality.

RETENTION OF INFORMATION

Client and professional records are generally retained for at least 10 years, or for a longer period where required by applicable legal, insurance or professional obligations.

Other personal information is retained only for as long as reasonably necessary for the purpose for which it was collected or as required by law.

When information is no longer required, reasonable steps will be taken to securely destroy or de-identify it.

ACCESSING OR CORRECTING YOUR INFORMATION

You may request access to personal information held about you or ask for information to be corrected if you believe it is inaccurate, incomplete or out of date.

Requests can be made by contacting:

Julie Chal
Liberate by Julie Chal
Email: juliec@liberatebyjuliechal.com

Reasonable steps will be taken to respond to requests in accordance with applicable privacy law.

There may be limited circumstances in which access cannot be provided. Where required, the reason for this will be explained.

PRIVACY CONCERNS OR COMPLAINTS

If you have a question, concern or complaint about how your personal information has been handled, please contact:

Julie Chal
Liberate by Julie Chal
Email: juliec@liberatebyjuliechal.com

Your concern will be reviewed and responded to within a reasonable period.

If you are not satisfied with the response and the Australian Privacy Act applies, you may also be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

LINKS TO OTHER WEBSITES

This website may contain links to third-party websites.

Liberate by Julie Chal is not responsible for the privacy practices or content of external websites. You should review the privacy policy of any third-party website you choose to visit.

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be updated from time to time to reflect changes in services, technology, business practices or legal requirements.

The current version will be published on this website with the date of the most recent update.

CONTACT

For questions about this Privacy Policy or the handling of your personal information, please contact:

Julie Chal
Liberate by Julie Chal
Email: juliec@liberatebyjuliechal.com